Privacy Policy

Introduction

Skyway Animal Hospital LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (skywayah.com) or use our veterinary services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name, email address, phone number, and mailing address
• Pet information (name, species, breed, age, medical history, vaccination records)
• Payment and billing information
• Emergency contact information
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referring website information
• Geographic location (city/region level)

How We Use Your Information

We use the information we collect to:

• Provide veterinary medical services and communicate about your pet's care
• Maintain accurate medical records as required by Florida law
• Process appointments, payments, and insurance claims
• Send appointment reminders via phone, email, or text message
• Provide prescription refill notifications
• Send follow-up care instructions and wellness reminders
• Improve our website and services
• Respond to your inquiries and requests
• Comply with legal and regulatory obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations:
  • Practice management software providers
  • Payment processors (credit card processing)
  • Email and SMS communication services
  • Customer relationship management (CRM) systems
  • Website hosting and analytics providers
• Veterinary specialists or emergency clinics when referral is medically necessary
• Pet insurance companies when you authorize a claim
• Pharmacies for prescription fulfillment
• Legal authorities when required by law or to protect safety

Veterinary Medical Records

Your Rights Under Florida Law

Under Florida Statutes Chapter 474, you have the right to:

• Request a copy of your pet's medical records
• Authorize transfer of records to another veterinary provider
• Review records maintained about your pet

Record Retention

We retain veterinary medical records for a minimum of five (5) years as required by Florida law. Client contact information and billing records may be retained longer for business purposes.

Requesting Records

To request your pet's medical records, please contact us by phone at (727) 327-5141 or email at info@skywayah.com. We may charge a reasonable fee for copying and mailing records.

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing veterinary services
• Comply with Florida veterinary record retention requirements (5 years minimum)
• Resolve disputes and enforce agreements
• Meet legal and regulatory obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure, encrypted connections (HTTPS) for our website
• Password-protected access to patient records
• Staff training on privacy and data handling
• Secure disposal of physical records

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

SMS/Text Message Communications

Program Name: Skyway Animal Hospital SMS Program

By providing your mobile phone number and opting in, you expressly consent to receive recurring automated text messages from Skyway Animal Hospital. Messages may include:

• Appointment reminders and confirmations
• Prescription ready notifications
• Follow-up care instructions
• Wellness and vaccination reminders
• Occasional practice updates

Message Frequency & Rates

You may receive up to 8 messages per month, depending on your appointment schedule and pet's care needs. Standard message and data rates may apply based on your mobile carrier and plan. Skyway Animal Hospital does not charge for SMS messages.

Opt-Out

To stop messages: Reply OUT to any text message. You will receive a one-time confirmation and no further messages unless you opt in again. You may also opt out by calling (727) 327-5141 or emailing info@skywayah.com.

Help

For assistance: Reply HELP to any text message, call (727) 327-5141, or email info@skywayah.com.

Carrier Disclaimer

Mobile carriers (AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator.

Your SMS Privacy

We will not sell, rent, or share your mobile phone number or opt-in status with third parties for marketing purposes. Your information is used solely for the purposes described in this Privacy Policy. Consent to receive text messages is not required to receive veterinary services. See our Terms of Service for complete SMS terms.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve user experience

Types of Cookies We Use

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)

Managing Cookies

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Do Not Track

Our website does not currently respond to "Do Not Track" browser signals.

Your Privacy Rights

All Users

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Withdraw consent for text message communications

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how it's used
• Right to delete personal information (with exceptions)
• Right to opt out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at info@skywayah.com or (727) 327-5141.

Third-Party Links

Our website may contain links to third-party websites (e.g., online pharmacies, pet supply stores). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes (if we have your email)

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

Skyway Animal Hospital LLC

• Address: 3258 5th Avenue South, St. Petersburg, FL 33712
• Phone: (727) 327-5141
• Email: info@skywayah.com
• Hours: Monday-Friday 7:30 AM - 6:00 PM, Saturday 8:00 AM - 12:00 PM